Refund Policy

At Emily of Montreal, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

You may request a return within 30 days of receiving all items from your order.

How to Start a Return

Step 1 – Contact Us

To begin a return, please email us at info@emilyofmontreal.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

If your item arrived damaged or defective, please include clear photos showing the issue.

Our customer support team will review your request and respond as soon as possible.

Step 2 – Ship Your Return

If your return is approved, we’ll provide instructions on where to send your package.

Please do not send any items back before receiving return instructions, as unauthorized returns cannot be accepted.

Unless an item is faulty or shipped incorrectly, return shipping costs are the responsibility of the customer.

Step 3 – Receive Your Refund

Once your return has been received and inspected, your refund will be processed within 5 business days.

Refunds are issued to the original payment method used for the purchase. You’ll receive a confirmation email once your refund has been completed.

We recommend keeping your shipping receipt until your refund has been processed.

Return Eligibility

To qualify for a return, all items must:

  • Be unused and unworn
  • Be returned in their original condition
  • Include all original tags and packaging

Returns that do not meet these conditions may be refused.

Non-Returnable Items

The following items cannot be returned:

  • Products marked as Final Sale or Clearance
  • Gift cards
  • Personal care or hygiene-related products where applicable
  • Any item specifically marked as non-returnable on the product page

Items That Are Not Considered Defective

The following are not considered manufacturing defects:

  • Minor loose threads or natural fabric variations
  • Slight color differences caused by monitor or screen settings
  • Personal preference regarding style or color
  • Damage caused by wear, washing, misuse, alterations, or improper care
  • Incorrect size selection

Please review product descriptions and sizing information carefully before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you’d like a different item, simply place a new order after your return has been approved.

Shipping Fees

Original shipping charges are non-refundable unless your order arrived damaged or we made an error with your shipment.

Important Information

  • Returns must be approved before they are shipped.
  • Do not send returns to the shipping address shown on your package unless instructed to do so.
  • Emily of Montreal is not responsible for items returned by mistake that do not belong to our store.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Emily of Montreal
Email: info@emilyofmontreal.com